In this episode of the Marketing Boost Solutions podcast, host Marco Torres interviews Frederick Dudek, author of "Creating Business Superfans." Dudek shares his expertise in sales and marketing, emphasizing the importance of rapid follow-up and customer engagement to build loyalty. He discusses his book's self-assessment feature and the concept of a "dilapidated wheel" for improvement. The episode covers the use of automation, CRM systems, incentives, and the significance of customer reviews...