Hourly worker incentives are one of the most misunderstood—and most powerful—levers for improving productivity, quality, and accountability in service and trade businesses. In Episode 172 of Business Superfans®, Michael Fortinberry, Founder of Protiv, breaks down how the right performance pay system can fundamentally change behavior on hourly teams. Most companies pay by the hour, unintentionally rewarding time instead of results. Michael explains why this model stalls productivity and how tr...